Astaire Locksmiths

ASTAIRE LOCKSMITHS – TERMS AND CONDITIONS
1. THESE TERMS
1.1 These are the terms and conditions on which we deliver our services to you.
1.2 Please read these terms carefully before you engage with us. These terms tell you who we are, how we will deliver
our wellness services to you, how you and we may change the contract, what to do if there is a problem and other
important information. If you think that there is a mistake in these terms or require any changes, please contact us
to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Astaire Locksmiths, operating as a sole practitioner in England and Wales.
2.2 You can contact us by writing to us at info@astairelocks.com
2.3 You are the person who has booked our services and you agree to comply with and be party to this contract.
2.4 You can book our services by email, via our website or by telephone.
2.5 If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us
at the time of booking.
3. OUR CONTRACT WITH YOU
3.1 Our contract commences on the date of your booking with us and shall apply to all services we provide to you,
regardless of whether you have provided written confirmation of your acceptance of these terms.
4. OUR RIGHTS TO AMEND THE CONTRACT BETWEEN US
4.1 It may be necessary for us to make changes to these terms and conditions or the services we provide to you;
a) to reflect changes in relevant laws and regulatory requirements or to co-operate with all reasonable directions
from a regulatory authority
b) to reflect amendments in health and safety requirements
c) to amend or enhance the services we provide 
5. OUR SERVICES
5.1 The services we provide are locksmith and auto locksmith specialist services as set out in more details on our
website at www. Astairelocks.com.
5.2 Our services are delivered using all reasonable skill and care and in accordance with industry standard best practice.
5.3 You shall ensure that all information you provide to us is accurate and complete, we cannot be held responsible for
any consequences caused by inaccuracy or incomplete information.
5.4 When we provide auto-lock services we may provide you with 2 options in respect of the new / replacement key.
We can provide a main dealer key which comes with a 1 year warranty if there is a fault with the product (such
warranty does not apply in relation to accidental or malicious damage) or we can provide an after-market key which
does not come with a warranty. We cannot replace or repair any after-market keys after the completion of the
services.
5.5 We will use all reasonable endeavours to ensure that we do not damage your property when undertaking the
services. In circumstances where it not possible to gain access to your property (building or car) to undertake the
services without causing damage then we will advise you prior to causing any damage. If you wish to proceed with
us undertaking the services, then you confirm that you will not hold us responsible or liable for such damage. The
damage caused will be solely your responsibility to repair if you choose and such repairs will be for you to arrange
at your cost. In these circumstances the damaged caused shall be set out on a liability form and you shall be required
to sign such liability form to confirm that you hold us harmless for such damage. If you do not wish to proceed then
we will be unable to complete the services.
6. PRICE AND PAYMENT TERMS
6.1 The price for our services are set out on our website or agreed at the time of booking.
6.2 You are required to pay the price for the services in full at the time the services are provided by us, unless it be
agreed in advance that an alternative company or service provider has agreed to pay for the services.
6.3 Any discounts which you are entitled to, which include any set out on our website must be notified to us and agreed
at the time of booking, no discounts will be given if it hasn’t been agreed with us prior to us arriving to undertake
the services.
6.4 You are responsible for providing any ID or evidence required to prove you are entitled to receive any discounts
you are entitled to as set out in clause 6.3
6.5 We may require a deposit to secure your booking if we have to order a part which we do not hold in stock or if the
location for the services are not local or for any other reasonable reason we deem necessary. Such deposit will be
agreed at the time of booking and shall be paid at the time of booking. The deposit is non refundable if you cancel
the services at any time after the booking. Once the services are completed the value of the deposit shall be deducted
from the total price and the balance shall be payable on completion of the services.
6.6 If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the
rate of 3% a year above the base lending rate of the Bank of England from time to time.
7. CANCELLATION PROVISIONS
7.1 We may cancel the services for the following reasons;
a) events outside our reasonable control
b) You demonstrate behaviour which is our sole opinion we deem inappropriate
c) You provided information which was incomplete or inaccurate
7.2 If you cancel the services within 2 hours of our arrival time then we have the right to charge you 50% of the agreed
price as a cancellation fee.
8. IF THERE IS A PROBLEM WITH THE SERVICES
8.1 We pride ourselves on providing a professional service If you have any questions or in the unlikely event you have
a complaint about the treatment, please contact us at info@astairelocks.com and we will aim to find an amicable
solution within 10 working days.
8.2 In the event that you believe there is a problem with our services then you are required to provide evidence that
our services have caused the problem or caused damage. If we are required to visit your property or car which the
services were undertaken on, and we can demonstrate that our services were not the cause of the problem or
damage then we are entitled to charge a call out fee.
9. OUR LIABILITY TO YOU
9.1 We shall only be liable for any loss or damage you suffer that is a foreseeable result of our negligence, and which is
not excluded under this agreement. Such liability whether in contract or tort shall be limited to £5,000
9.2 Each party expressly excludes liability for consequential loss or damage, loss of profit, business, revenue, goodwill
or anticipated savings. Any liability or remedy for innocent or negligent misrepresentation is expressly excluded.
Neither party excludes or limits liability for death or personal injury.
10. DATA PROTECTION
10.1 We will only use your personal information as set out in our Privacy Policy. You can find our Privacy Policy on our
website.
11 INTELLECTUAL PROPERTY RIGHTS AND CONFIDENTIALITY
11.1 All Intellectual Property Rights (IPR) including copyright in the services, and any associated documents or
materials in whatever paper or electronic format shall at all times remain the property Astaire Locks. Nothing in
this contract shall permit you to copy, amend or use in any way whatsoever our IPR
11.2 Both parties undertake to keep confidential any confidential information, which shall be deemed as any information
exchanged between us or obtained under or in connection with this contract.
11.3 Any disclosure of any confidential information, is not permitted unless the disclosing party has obtained prior
written approval. Any breach of these clauses shall be notified to the other party as soon as possible.
12. OTHER IMPORTANT TERMS
12.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms
12.2 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of
them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in
taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do
those things or prevent us taking steps against you at a later date.
12.4 This Agreement constitutes the entire agreement between the parties and replaces all other terms and conditions,
undertaking and agreements howsoever agreed. Save to the extent expressly provided, all conditions, warranties
or other terms implied by statute or common law are hereby excluded to the fullest extent permitted by law
12.5 In the unlikely event of a dispute then both parties agree to attempt to resolve the matter in accordance with clause
8.1, if this process fails to find an amicable solution then both parties agree to submit the dispute to an independent
mediation provider prior to engaging formal court proceeding.
12.6 This Contract shall be governed by English law and both parties’ consent to the exclusive jurisdiction of the English
courts in all matters regarding it.